Frequently Asked Questions


	Home Shop Gallery Tutorials Classes FAQ Artist Contact Publications Videos Blog	Frequently Asked Questions Where may I buy your jewelry? What is PayPal? What is Amazon Payments? Do you accept custom orders? Do you sell wholesale? Do you offer gift wrapping? How much do you charge for shipping? How quickly will you ship my items? What is your return policy? What are your creations made of? How do you make them? Do you teach your techniques? How durable are your creations? How shall I take care of my polymer clay jewelry? Where may I buy your jewelry? To buy my beads, pendants, necklaces, earrings, or home decor items, please visit my shops on Etsy.com and 1000markets.com. To purchase from my Etsy shop, you need to have a PayPal account. To purchase from my shop on 1000markets.com, an Amazon Payment account is needed. Do not hesitate contacting me if you need help with either of these ways of payment. If you would like to use your discount or a gift certificate, please contact me by *E-mail. Back to the list of questions What is PayPal? PayPal is easy, fast, and secure worldwide payment system. Your payment will be received almost instantly and without sharing your financial information with the seller. This service is absolutely free for you, and you do not even have to set up an account with PayPal in order to use it! To buy from Eugena's Creations website using PayPal, click on the Add to Cart* button located next to the item you are interested in. You will be taken to PayPal website, where this transaction will be completed securely. To find out more about PayPal, please visit PayPal website. Back to the list of questions What is Amazon Payments? Amazon Payments allows you to use the payment methods that you already use on Amazon.com to pay for goods and services online wherever Amazon Payments is accepted. It allows you to make secure purchases without having to re-enter your payment information and there is no additional cost to you when you use Amazon Payments. To find out more about Amazon Payments, please visit Amazon Payments website. Back to the list of questions Do you accept custom orders? I am sorry, I do not accept custom orders at this time. Please check my product pages every so often for new items. I will be glad to add your E-mail to my mailing list and let you know when the new products are available. To join my mailing list, please send me an *E-mail* request. Back to the list of questions Do you sell wholesale? Yes, I will be glad to consider your gallery or a shop for wholesale. Please *E-mail me* to discuss the details. The minimum size of the first wholesale order is $300 AND five items (listed on five separate product pages in my Etsy shop; a necklace and matching earrings listed on the same page count as one item). Back to the list of questions Do you offer gift wrapping? Certainly! All finished jewelry and faux cloisonné pendants are shipped in black cotton-filled gift boxes, carefully wrapped in iridescent wrapping paper. The boxes are tied with a decorative golden or silver thread. All beads and other pendants are shipped in a plain white mailer or an envelop. Please let me know if these products are intended as gifts, and I will be glad to pack them as described above for an extra fee of $1.50. Special care is always taken to make sure that all products are packed securely to avoid any damage during shipment. Back to the list of questions How much do you charge for shipping? For all items in my shops (www.eugena777.etsy.com and www.1000markets.com/users/eugenascreations), the shipping fees are listed on each product page. Please contact me if you would like to have your order shipped by Express mail, with insurance, or outside of the continental USA. I will be glad to find out the exact shipment fee for you. Back to the list of questions How quickly will you ship my items? I will do my best to ship your order as soon as possible. I guarantee your order shipped within three business days from receiving the payment, but I can usually do it within one business day. Back to the list of questions What is your return policy? I am doing my best to represent each item as accurate as possible through good quality pictures and detailed to-the-point descriptions. I encourage you to ask any additional questions you may have before purchasing the item of your choice. If, however, you are not completely satisfied with the item you receive, I will gladly refund your money provided that the following conditions are met: the item is returned in its original condition and original packaging; the item is postmarked within 12 calendar days from the original shipment date. Please notify me by E-mail before returning your item and pack it to minimize any damage during the shipment. Please also note that I will not be able to refund you for your shipping fees. The refund will be made in the same form the payment for the item was made within one business day after receiving the returned item. Back to the list of questions What are your creations made of? The main material in my creations is polymer clay. This material is amazing, with practically endless possibilities. And it is also lightweight, fade resistant, and waterproof, which is ideal for jewelry. What is polymer clay? It consists of tiny polyvinyl chloride particles suspended in plasticizers and mixed with various pigments. As its name suggests, polymer clay behaves a lot like natural clay - namely, it is pliable in its raw form and hardens when cured. Very often, polymer clay is referred to by the brand name - Sculpey, Fimo, Premo, Cernit, or Kato to name a few. To accent polymer clay creations, I use semi-precious gemstones, pearls, glass and wood beads, and sterling silver and gold-filled or gold-plated findings and clasps. All materials used are listed in the description of each piece. Back to the list of questions How do you make them? I use a number of different techniques such as sculpting, mosaic, stamping, and millifiori (when the design is formed in a log of clay using different shades of clay). I also use my own unique technique of faux cloisonné or wire layering, which I developed in Summer 2005. A tutorial for this technique was published in January 2006 issue of Polymer Café magazine and I now offer classes or workshops to teach it. Each piece is unique and sculpted by hand (I never use any molds or forms). After sculpting, each piece is carefully cured in an oven to make it durable. Sometimes, when design is complicated, multiple baking is required between repetitive sessions of sculpting. After curing, some pieces left with textured surface and some sanded with multiple grits of sand paper and buffed. Almost all of them are finished with at least two layers of gloss varnish to bring out the depth of color and for further protection. Faux cloisonné pendants require multiple layers of two different types of glaze. The entire process is very tedious, requires lots of attention to details and lots of patience, but it also gives me a great satisfaction and joy. Back to the list of questions Do you teach your techniques? Yes, I offer two classes and tutorials, which you may find at PolymerTutorials.com Back to the list of questions How durable are your creations? I am taking great care to assure that my designs are not only beautiful, but durable as well. This is achieved through the following steps: Choice of materials: I am using the best quality of polymer clays available for jewelry making (namely, Kato and Premo brands, which are praised for their strength in finished designs). I am also using appropriate wire and jewelry findings for each design. Construction: All parts of my designs are attached to each other in ways to avoid brakeage during normal wear. This means that all polymer clay parts are made of appropriate thickness and secured using armature or glues and all beads and findings are connected using the proper techniques. Curing: All polymer clay elements are baked at the manufacture-recommended temperature and for the appropriate duration of time to assure complete and thorough curing of polymer clay. Finishing: All my polymer clay creations are made waterproof by using appropriate surface treatments. Back to the list of questions How shall I take care of my polymer clay jewelry? To enjoy my creations for a long time, please follow these recommendations: Do not wear polymer clay while applying perfume, deodorant or hairspray. Do not wear your jewelry when working with household cleaners or chemicals. Take care not to drop polymer clay jewelry, as it may break just like any other clay or glass object. To clean polymer clay jewelry, wipe it off with a piece of soft fabric. Avoid using any solvents or commercial jewelry cleaning machines as they may separate the resin layer from the polymer clay layer. When not in use, store polymer clay jewelry in a box or a separate compartment. Sharp objects can scratch its surface. Back to the list of questions

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