border Eugena's Creations - elegant sculpted jewelry, beads, and gifts
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Frequently Asked Questions

Where may I buy your jewelry?

To buy my beads, pendants, necklaces, earrings, or home decor items, please visit my shop on Etsy.com.

To purchase from my Etsy shop, you need to have a PayPal account.

Do not hesitate contacting me if you need help with your purchase.

Also, if you would like to use your discount or a gift certificate, please contact me by E-mail.



What is PayPal?

PayPal is easy, fast, and secure worldwide payment system. Your payment will be received almost instantly and without sharing your financial information with the seller. This service is absolutely free for you.

To find out more about PayPal, please visit PayPal website.



Do you accept custom orders?

I am sorry, I do not accept custom orders at this time.



Do you offer gift wrapping?

Certainly!

All finished jewelry and faux cloisonne pendants are shipped in black cotton-filled gift boxes, carefully wrapped in iridescent wrapping paper. The boxes are tied with a decorative golden or silver thread.

All beads and other pendants are shipped in a plain white mailer or an envelop. Please let me know if these products are intended as gifts, and I will be glad to pack them as described above for an extra fee of $1.50.

Special care is always taken to make sure that all products are packed securely to avoid any damage during shipment.



How much do you charge for shipping?

For all items in my shop (polymerclaytutorials.etsy.com), the shipping fees are listed on each product page.

Please contact me if you would like to have your order shipped by Express mail, with insurance, or outside of the continental USA. I will be glad to find out the exact shipment fee for you.



How quickly will you ship my items?

I will do my best to ship your order as soon as possible. I guarantee your order shipped within three business days from receiving the payment, but I can usually do it within one business day.



What is your return policy?

I am doing my best to represent each item as accurate as possible through good quality pictures and detailed to-the-point descriptions. I encourage you to ask any additional questions you may have before purchasing the item of your choice. If, however, you are not completely satisfied with the item you receive, I will gladly refund your money provided that the following conditions are met:

  • the item is returned in its original condition and original packaging;
  • the item is postmarked within 12 calendar days from the original shipment date.
Please notify me by E-mail before returning your item and pack it to minimize any damage during the shipment. Please also note that I will not be able to refund you for your shipping fees.

The refund will be made in the same form the payment for the item was made within one business day after receiving the returned item.



What are your creations made of?

The main material in my creations is polymer clay. This material is amazing, with practically endless possibilities. And it is also lightweight, fade resistant, and waterproof, which is ideal for jewelry. What is polymer clay? It consists of tiny polyvinyl chloride particles suspended in plasticizers and mixed with various pigments. As its name suggests, polymer clay behaves a lot like natural clay - namely, it is pliable in its raw form and hardens when cured.

Very often, polymer clay is referred to by the brand name - Sculpey, Fimo, Premo, Cernit, or Kato to name a few.

You may find more information about polymer clay and how to work with it at my other site, PolymerTutorials.com.

To decorate my polymer clay creations, I use semi-precious gemstones, pearls, glass and wooden beads, and sterling silver, gold-filled, or gold-plated findings and clasps. All materials used are listed in the description of each piece.



How do you make your jewelry and beads?

I use a number of different techniques such as free-hand sculpting, mosaic, stamping, and millefiori (when the design is formed in a log of clay using different shades of clay). I also use my own unique technique of faux cloisonne or wire layering, which I developed in Summer 2005. A tutorial for this technique was published in January 2006 issue of Polymer Cafe magazine. Now offer step-by-step tutorials and classes through my web site dedicated to teaching my polymer clay techniques, PolymerTutorials.com.

Each piece is unique and sculpted by hand (I never use any molds or forms). After sculpting, each piece is carefully cured in an oven to make it durable. Sometimes, when design is complicated, multiple baking is required between repetitive sessions of sculpting.

After curing, some pieces left with textured surface and some sanded with multiple grits of sand paper and buffed. Almost all of them are finished with at least two layers of gloss varnish to bring out the depth of color and for further protection. Faux cloisonne pendants receive at least two layers of resin.

The entire process is very tedious, requires lots of attention to details and lots of patience, but it also gives me a great satisfaction and joy.



Do you teach your techniques?

Yes, I offer polymer clay classes and tutorials, which you may find at PolymerTutorials.com



How durable are your creations?

I am taking great care to assure that my designs are not only beautiful, but durable as well. This is achieved through the following steps:

  • Choice of materials: I am using the best quality of polymer clays available for jewelry making (namely, Kato and Premo brands, which are praised for their strength in finished designs). I am also using appropriate wire and jewelry findings for each design.
  • Construction: All parts of my designs are attached to each other in ways to avoid breakage during normal wear. This means that all polymer clay parts are made of appropriate thickness and secured using armature or glues and all beads and findings are connected using the proper techniques.
  • Curing: All polymer clay elements are baked at the manufacture-recommended temperature and for the appropriate duration of time to assure complete and thorough curing of polymer clay.
  • Finishing: All my polymer clay creations are made waterproof by using appropriate surface treatments.


How shall I take care of my polymer clay jewelry?

To enjoy my creations for a long time, please follow these recommendations:

  • Do not wear polymer clay while applying perfume, deodorant or hairspray.
  • Do not wear your jewelry when working with household cleaners or chemicals.
  • Take care not to drop polymer clay jewelry, as it may break just like any other clay or glass object.
  • To clean polymer clay jewelry, wipe it off with a piece of soft fabric.
  • Avoid using any solvents or commercial jewelry cleaning machines as they may separate the resin layer from the polymer clay layer.
  • When not in use, store polymer clay jewelry in a box or a separate compartment. Sharp objects can scratch its surface.


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